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We offer refund / exchange within the first 6 days from the date of your purchase. If 7 days have passed since your purchase, you will not be offered return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.If you need to place a return / exchange request for an eligible product/ item (as applicable) you need to send us an email support@saudastore.com agree that there may be a certain category of products / items that are exempted from returns or refunds.